Payments Help | ZKS Help Centre

Payment Articles

Choose the payment topic you need help with. These are the main payment articles for parents and members.

How monthly membership payments are collected and why the Direct Debit should stay active.

What to do if a payment fails and how to avoid membership disruption.

How invoices are created, when payments are due and what to check before collection.

How agreed credits are applied to future invoices or payment corrections.

When refunds or account credits may be considered for memberships, events or shop items.

Current joining fees for children and Little Dragons, plus uniform requirements for adult members.

Why payments continue during summer and term breaks, and how the annual fee is divided into 12 equal monthly instalments.

For a specific invoice, payment, refund or credit question, please message through the Members Area so we can check the correct student account.

Go to Members Area

Other areas that often connect to payment questions.

How cancellation notice works and why cancelling the bank mandate is not the same as cancelling membership.

Use this instead of requesting refunds for missed classes where an alternative class is available.

Search the full Help Centre for Direct Debit, invoices, credits, refunds or failed payment help.