Policies Help | ZKS Help Centre

Policy Articles

Choose the policy or contact topic you need help with.

The best way for existing members to contact ZKS about membership, payments, bookings and class questions.

What happens if a student arrives late and why doors may be locked once class has started.

Guidance on when parents or spectators can watch classes, assessments and events.

How classes may be adjusted during hot weather and what students should bring.

When refunds or credits may be considered for membership payments, events, camps or shop items.

Information about cancelling an event booking and checking event-specific terms.

For anything linked to a student account, use the Members Area message function so we can check the correct record.

Go to Members Area

Other areas that often connect to policies and contact questions.

Cancellation, class changes, missed classes, rejoining and membership options.

Direct Debit, failed payments, invoices, refunds, credits and fees.

Search the Help Centre for policies, contact, refunds, spectators or training rules.