Changing or cancelling an event booking

Check the terms for your booking

Use the cancellation instructions and deadline supplied with the event invitation, information page or confirmation. Event terms may differ from normal membership cancellation. Do not assume that missing an event cancels the booking or creates a refund.

Tell us as soon as possible

Message through the relevant member’s record. Include the event name, booked date or session, member’s name and whether you need to cancel, correct a mistake or ask about a different session. Explain the request and wait for confirmation.

A transfer, credit or refund is not automatic. We will explain what applies to your booking. If you cannot log in, use the alternative contact options.

If ZKS changes an event

Read the message sent about that event for revised arrangements and any next steps. If it does not answer your question, reply through the Members Area with the booking details so we can check.