Members Area login help

Start with the correct account

Open the Members Area and use the email address linked to your account. If you have forgotten your password, use the password-reset option shown on the login page and follow its instructions. Check your inbox and spam or junk folder for the reset email.

Still unable to log in?

If the reset email does not arrive, your email address has changed, or the page prevents you from accessing your account, contact us using the alternatives below. Explain what you tried and any error shown. Do not create a second account just to work around an access problem.

If you cannot access the Members Area

Email admin@zksma.co.uk and leave your enquiry for us to reply to. Alternatively, email info@zksma.co.uk or leave a voicemail on 01296 392630.

These alternatives are not monitored as often as the Members Area. Include the member’s name, your name, the email linked to the account, a brief description of the problem and a contact number. Never send your password.

Our WhatsApp service is mainly used for new enquiries. Existing members should use the Members Area wherever possible; if access is the problem, email or voicemail gives us another way to respond.

Logged in but cannot find the member?

Send a message through the Members Area explaining which member is missing. If you cannot access messaging either, use email or voicemail. We can check the existing record before you create any duplicate profile.