How to contact our instructor team, including alternatives if you cannot log in.
Start with the Help Centre for current general policies and procedures. Emails, newsletters and messages may notify you of changes or dates; they are not the permanent policy source. For a question specific to your child or account, use Members Area messaging so the team can check the membership record.
Please use the Members Area for existing membership, class, payment and booking enquiries. Messages are linked to the member’s record, helping us check the right information.
We are instructors first and foremost and do not have a separate administration team. We deal with enquiries around teaching commitments, so replies are not always immediate.
Open Members AreaEmail admin@zksma.co.uk and leave your enquiry for us to reply to. Alternatively, email info@zksma.co.uk or leave a voicemail on 01296 392630.
These alternatives are not monitored as often as the Members Area. Include the member’s name, your name, the email linked to the account, a brief description of the problem and a contact number. Never send your password.
Our WhatsApp service is mainly used for new enquiries. Existing members should use the Members Area wherever possible; if access is the problem, email or voicemail gives us another way to respond.
Include the relevant class, booking or payment date and explain what you need help with. Please avoid sending the same enquiry through several channels. If following up, reply to the existing conversation where possible.
Last updated: 17 September 2026
