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ZKS Help Centre Member Reviews

Catch-Up Reviews

A second opportunity to complete a Review when the main Review has not been completed.

What to do now: Keep training, then check your child’s record in the Members Area. If a Catch-Up is offered, book when it appears as available. Check availability
Reading time: 3 minutes Last updated: 23 August 2026 Parents and carers

Quick answer

A Catch-Up Review is the second opportunity to complete a Review when the main Review has not been completed.

What you need to do: Keep training and open your child’s record in the Members Area. If ZKS offers a Catch-Up for this Review cycle, it becomes available to book and purchase there after the required training progress is complete.

Why is there a Catch-Up?

Main Review bookings close in advance so ZKS has time to prepare the Review cards.

After the main deadline, ZKS may offer a Catch-Up Review. It can help a member who did not complete the required training progress in time, did not book the main Review or was unable to attend it.

If a Catch-Up is offered for that Review cycle, the required training progress must still be completed before it appears as available in the Members Area.

How the Catch-Up works

  1. Main Review not completed

    The main Review was not completed.

  2. Keep training

    Continue attending normal classes.

  3. Meet the progress

    Complete the required training progress.

  4. Catch-Up available

    Availability appears in the Members Area.

  5. Book and attend

    Purchase the Catch-Up and attend the separate session.

  6. Review complete

    Progress then begins towards the next Review.

Final opportunity for this Review period: If the Catch-Up is missed, another Catch-Up is not created.

If a booked Review is cancelled

Where a booked Review is cancelled correctly under the existing event cancellation procedure, any applicable credit or discount is handled through that process.

What if this leaves one Review outstanding?

If a member reaches the end of the training year only one Review short, a final Academic Year Refresher Review may be available before 31 August.

Questions about your child’s record or Catch-Up availability?

If you believe your child’s Review record or Catch-Up availability is incorrect, please send a message through the Members Area for the relevant member and ask us to check it. Include the Review date or dates and a short explanation of what you believe is wrong. Please wait for a response before booking.

This is a request to check the information and does not guarantee a different decision.

Message through the Members Area

Still unsure?

Check the Members Area first. If the Catch-Up availability or your child’s Review record looks incorrect, message through your child’s member record with the relevant dates and details before booking.